What are my credentials for API access when using SSO to sign in?

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  • Shweta

    I followed this pattern  {email_address}/token:{api_token}, but I'm still getting CORS error. We're using an SSO option to authenticate. However, I couldn't find any specific issue as to what's going wrong. Can you please help? Let me know if any additional details required from my end.

  • Groffer Anderson

    How can I extract OAuth tokens for my users (zendesk agents) if they're all connected via SSO? I'm using Okta (SAML) to SSO into Zendesk. It's not possible for me to get the API tokens for all my agents. What is the best way to get the OAuth tokens for these agents? 

    Note: I have a custom login, where my agents login using their OKTA credentials. I can hold these credentials and use them to get the Zendesk token as well, if there is a way to get my Auth token for the agent. (using their credentials) .

  • Dwight Bussman
    Zendesk Customer Care

    Hi Schweta & Raghav
    Both of these seem like excellent questions that will likely require a closer look by our support team. Please reach out to customer support as documented in this article to get some direct assistance with these cases, as I suspect they may require account-specific details to troubleshoot properly.



  • Groffer Anderson

    Thanks for the update @...


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