English (US)
  1. Zendesk help
  2. Support
  3. Support advice and troubleshooting
  4. Views, ticket status, and ticket fields

Why does my new ticket field not appear on my ticket form?

Zendesk Team
  • Edited

Question

I just created a new ticket field but I do not see it on the ticket form. What went wrong?

Answer

If you just added the ticket field, you may need to refresh your page in order to see the changes. 

If your plan supports multiple ticket forms make sure that you have added the ticket field to the appropriate form. For more information about how to add fields to your forms, see the article: Creating ticket forms to support multiple request types.

Return to top

2 Comments

  • Paige Beach

    I've created a ticker field and it is added to the correct ticket form; however, I am still unable to add any conditions to the field even after refreshing and logging out of ZD.

    0
  • Diogo Maciel
    Zendesk Customer Care
    Hi Paige! For us to figure out what could be happening we would have to look into the account and ask some more account specific information. You can start a direct chat with our support team following the instructions below. Looking forward to hear from you!

    https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support
    0

Please sign in to leave a comment.

Related articles

Powered by Zendesk