Why does my new ticket field not appear on my ticket form?

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  • Paige Beach

    I've created a ticker field and it is added to the correct ticket form; however, I am still unable to add any conditions to the field even after refreshing and logging out of ZD.

  • Diogo Maciel
    Zendesk Customer Care
    Hi Paige! For us to figure out what could be happening we would have to look into the account and ask some more account specific information. You can start a direct chat with our support team following the instructions below. Looking forward to hear from you!


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