Question
Does Sell support email aliases? Can I integrate a general team inbox with multiple email addresses in my settings?
Answer
Zendesk Sell does not support email aliases or multiple email addresses. Users can integrate one core email account for sending and receiving emails through Sell.
For more information, see the article: Integrating email with Zendesk Sell.
4 Comments
Is the recommended email setup that each user has their own email account, or can you use one sales email account between all users?
Hi William,
While it is possible to sync one email address with multiple users, we don't support this workflow as you might see some issues with multiple users syncing to the same email account. We recommend each user integrating their Sell account with their own unique email address.
Laura Hippert | Zendesk Sell Specialist | Senior Customer Advocate
Visit our Support Center
Call us at +1 888-670-4887 (press 1 for Zendesk Sell), Mon-Fri, 8am-5pm, Pacific Time
I've integrated email and emails are pulling into the Communications section, but no emails are showing up in Activity Reports.
How do I get emails to show up in activity?
Also, the phone number you posted above always says everyone is busy. Zendesk support is the worst I've encountered.
The activity reports will only show email activity for emails that were sent after you have integrated your email with Sell. If that is the case and you still cannot see them please contact Zendesk Support and indicate you have issues with Zendesk Sell reports.
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