Why are the {{ticket.link}} and {{ticket.url}} placeholders not rendering?

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  • Max Kane

    What about if you have an active help center and the place holders are still not rendering

    I am trying to update the message format of our slack integration.  I’d like to include the following data in the message:

    "fallback":"Ticket Updated:bangbang:",
    "pretext":"Ticket Updated:bangbang:",
    "title":"Subject: {{ticket.title}}",
    "requester":"Requester: {{ticket.requester.email}}",
    "status":"Status: {{ticket.status}}",
    "comment":"Comment: {{ticket.latest_comment_html}}",

    But only the "title":"Subject: {{ticket.title}}" and "value":"{{ticket.url}}" appear in the message



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