I want to add the badge that countdowns the time until the next SLA breach onto my views. How can I include this badge?
This badge can be added as a column from the formatting options within your view edit page.
To add the column to your view
- Go to Admin Center > Workspaces > Agent tools > Views.
- Select your view from the list to open the edit view page.
- In the Formatting options section, find the SLA column.
- Drag and position the SLA within the columns included in table list.
- Submit the changes.
For more information, see the article: Viewing and understanding SLA targets.