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45 Comments

  • Hanoch Feuerwerger

    Hi i would really like to have a kanban view I assume there is a big request for that and it shouldn’t be that hard plus it has lots of benefits

    Thank you

    5
  • Eitan Blumin

    Hi,

    Any plans to add support for nested views or view categories?

    I see that you already did Trigger categories recently. Why not do something similar for Views as well?

    4
  • Karen Taylor

    how can you show more than 10 views

     

    1
  • Paulo TEIXEIRA

    Why the option "Agent tools" it's off ?

    1
  • Joe Ruffino

    Nicole S.,

    Just to let you know, there is no, More button at the bottom of my list.  I have Manage Views, which I have clicked on, but it is for Managing Views.

    1
  • Jessica Gardner

    I'd really like to be able to look at a ticket and see which views it should appear in. Is there any way to do that, or is it on the roadmap?

    1
  • James Russell

    Is there a way to have a Kanban board view in Zendesk without having to add an external party?  As IT Ops, Net Ops etc are becoming big I would be really surprised if this is not a common ask.

    1
  • Brettany Rhodes

    I'm needing to audit all views and who they are available to. Is there a way to export the views list?

    1
  • Paulo TEIXEIRA

    The menu agent tools can't be selected ? 

    Why ?

    1
  • Trish Farren

    Thanks, Dave, for your thoughts. I use macros so the language is the same on each ticket. The problem is I want to put these task reminders in one view and get them out of another view. I'll try the tags and see if that works.

     

    0
  • Viktor Osetrov
    Zendesk Customer Care
    Hello Brettany,

    Did you try - To export a view to a CSV file?

    Hope it helps
    0
  • Chris Tanner

    Is there a way to persist the filters or a way to predefine them via a url? 

    0
  • Mike Mitchell

    Is there a way to include fields in a ticket view that come from Apps? E.g. we use the Aha app to transfer product requests to our engineering team, and we want to be able to report the Aha ticket number and status in the Zendesk ticket view. Possible?

    /mike

    0
  • Dave Dyson
    Hi Aaronsn,
     
    Not directly, but if you have access to audit logs, you should at least be able to see what the changes were so you can manually edit the View back to its previous state: Viewing the audit log for changes
    0
  • Ricardo Diaz

    Hello,

    Is it possible to create a view for an SLA breach of 30min?

    0
  • Brett Bowser
    Zendesk Community Manager

    Hey Karen,

    Can you confirm you set these up as shared views and not personal views? In some cases you may need to do a complete browser refresh for the changes to take effect. Are you still experiencing issues with the correct view not showing up?

    Let me know!

    0
  • Vijayakumar Harapanahalli

    I need to schedule view to share the exported data to distribution list. is it possible?

    0
  • Arianne Batiles
    Zendesk Customer Care

    Hi Mike,

    You can add a custom drop-down field as a colum in your views. Unfortunately, fields from Aha app are not supported at this time. 

    0
  • Joyce
    Zendesk Customer Care
    Hello Jessica and Sydney,
     
    When you open or access a ticket, there's currently no option to see which view it would appear in. You need to go to the actual view page to see the list of tickets captured on it. We understand the benefit of having this feature in your workflow. I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. 
     
     
    Hello Paulo,
     
    The "Agent tools" menu is visible to the administrators of the account and to some agents whose access has been enabled to it by their admins. It's possible that your role doesn't have permission to view any of the options under this menu hence you are not seeing this in your account. We recommend reaching out to your account administrator to request access.
     
    0
  • Tony
    Zendesk Customer Care
    Hi Chris,
    I'm afraid that additional filters added on the spot do not persist in views. The only way to do that, is to edit the view itself, and then save the changes so they propagate persistently. Then, change it back when you finished.
     
    Best,
    0
  • Christophe A.
    Hi Judd,
    I searched on our Marketplace but I didn't find any app to do that.
     
    The workaround to quickly move all your "Meet any of the conditions" to "Meet All of the conditions" will be to create a script using the Zendesk API
     
    Hope it helps a bit.
    0
  • Dave Dyson

    Hi Aaron,

    There's no option to sort tickets in View by (e.g.) "Hours since Group change"; probably the closest you could get would be to create a View showing tickets for a specific Group, and sorts them by Last Update.

    0
  • Aaron

    How would I organize the view by the time it was moved to the group?

    0
  • Karen Taylor

    if I disable the default views and add 12 of mine own, they do not show,.  why is that

    0
  • Zsa Trias
    Zendesk Customer Care

    Hello Stefan,

    There are view conditions that are related to SLA that you can use. These are:

    • Hours since last SLA breach
    • Hours until next SLA breach

    Please see this article for more information: Creating views to manage ticket workflow

    0
  • Dane
    Zendesk Engineering
    Hi Ricardo,

    The condition is only for hours, Hours until next SLA breach. Hence, the lowest that you can designate is 1 hour.
    0
  • Christine
    Zendesk Engineering
    Hi Joe,

    There is currently an active feature request to see additional views, if you would like to add your voice and vote to that request, you can do so here: Views Limitation

    Thank you.
    0
  • Wasim Akram

    Can you explain how we can make a view for unassigned Incidents, placing the ones with the highest priority and oldest creation time at the top? Now if this is possible, how can we use the result of this view into a dashboard as a widget?

    0
  • Matthias Hintner

    Hi, Is it possible to display the Requestor's Email address instead of the Requestor's Name in a view?
    Only possibility I can see for now is the have a custom field created with the customer's email address and then use this field within the view.

    Thanks

    0
  • Dave Dyson
    HI James, 
     
    Kanban functionality isn't built into Zendesk natively. Have you seen the Ora App integration? https://www.zendesk.com/apps/support/177649/ora/
    0

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