Exporting a view of tickets to a CSV file

Fastpath: Admin Center > Workspaces > Agent tools > Views

You can export a view to a comma-separated values (CSV) file. The CSV file will contain an entry for each ticket and all its associated ticket information in the view.

Because of the processing involved in generating a CSV file, you can export a view only once every 10 minutes. You will receive an error message if there is less than 10 minutes between requests.

Community tip! Check out this suggestion for exporting views in our Community from Serge.

To export a view to a CSV file

1. In Support, click the Views icon () in the sidebar, then select a view.
2. Depending on the view, click Export CSV in the upper right, or click Actions > Export as CSV.

   

   You'll receive an email notification containing a download link for your CSV file. The email is sent to your primary email account in your user profile.

Tip: Larger views might fail to export, even though they display correctly in the Support console. If you don't receive an email with the download link, consider modifying the view to return less information or using the Zendesk API to retrieve the information you need.