Managing your views

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10 Comments

  • Hanoch Feuerwerger

    Hi i would really like to have a kanban view I assume there is a big request for that and it shouldn’t be that hard plus it has lots of benefits

    Thank you

    2
  • Karen Taylor

    how can you show more than 10 views

     

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  • Nicole Saunders
    Zendesk Community Manager

    Hi Karen,

    There is currently a limitation of 12 Views that can be seen at once.

    The first 12 of your shared views and 8 of your personal views appear in the list. If you have additional views, you can access them by clicking More at the bottom of the list. To change the order views appear in, see Reordering views.

    There is currently an active feature request to see additional views, if you would like to add your voice and vote to that request, you can do so here: Views Limitation

    @... - If you would like to make an official feature request for the kanban idea, you should post it to the Feedback topic in the community. If you haven't done so before, here's information on how to write an effective feedback post. 

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  • Karen Taylor

    if I disable the default views and add 12 of mine own, they do not show,.  why is that

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  • Brett Bowser
    Zendesk Community Manager

    Hey Karen,

    Can you confirm you set these up as shared views and not personal views? In some cases you may need to do a complete browser refresh for the changes to take effect. Are you still experiencing issues with the correct view not showing up?

    Let me know!

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  • aaron

    How would I organize the view by the time it was moved to the group?

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  • Dave Dyson
    Zendesk Community Manager

    Hi Aaron,

    There's no option to sort tickets in View by (e.g.) "Hours since Group change"; probably the closest you could get would be to create a View showing tickets for a specific Group, and sorts them by Last Update.

    0
  • Eitan Blumin

    Hi,

    Any plans to add support for nested views or view categories?

    I see that you already did Trigger categories recently. Why not do something similar for Views as well?

    1
  • aaron

    Is there a way to make a shared view show in your personal view too?

    More context -- I already have more than 12 shared views so those all show on my zendesk home screen.  I am not yet using all 8 slots of my personal views, so I would like to add one of the shared views to my personal views so its visible on the home tab for me.

    0
  • Beau P.
    Zendesk Customer Care

    Hello Aaron,

    It's not possible for a View to pull double duty on visibility permissions; a specific View is either personal or shared and cannot therefore appear under the displayed list of the other View type. An admin user, however, is able to clone shared Views and designate the cloned copy as personal via setting the Visibility value to "Only Me". Additional details on cloning can be found here https://support.zendesk.com/hc/en-us/articles/203690806-Creating-views-to-manage-ticket-workflow

    Beau | Customer Advocate

    Ask our Zendesk Community

    0

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