Views limitation

12 Comments

  • Karen D Snyder

    Yes, this limit should be configurable. There is room for more than 12 views. An agent came to me last week asking why he couldn't see a newly created shared view, and it was because of this limit. He had to coordinate with other agents in the groups that he belonged to in order to decide which views to deactivate so that he would be able to see the new view.

    7
  • olivier

    Agree, the 12 views limit does not make sense.

    Could be worked around using nesting views that could be expanded:

    "Sales" could have 5 sub views, that could be showed or hidden in one click for example

    3
  • Nicole S.
    Zendesk Community Team

    Thank you for your feedback. While we do not have any new information to share at the moment, the product managers are following this conversation and taking your comments into account.

    0
  • Darcy Bromling

    i would also like this. 

    1
  • olivier

    I am now using Lovely Views because the native system is way too limited...
    https://www.lovestockleaf.com/zendesk/zendesk-apps/lovely-views.html

    1
  • Eric Goff

    Chiming in to also express interest in this change! My organization is having a hard time shuffling our views, and we would greatly appreciate having more visible on this screen!

     

    4
  • Traci Lamm

    Chiming in here too.  As a long time user (4 time implementing Zendesk) I still do not understand why this is limited.  There is obvious space in the right side bar.  And the fact that the recommendation is to use a 3rd party is silly.  This is a basic Zendesk function and shouldn't need a 3rd party to solve it.  Especially when those 3rd parties want to be paid for it and have outdated security protocols.

    Come on Zendesk!  I know you can handle this very much needed change.

    5
  • Fernando Garcez

    You said everything, Traci.

    1
  • Sean McKeever

    I agree with everything said here by the other users.  I feel that views as a whole need a total revamp, but starting here would help solve a very annoying issue for new and existing users. 

    1
  • Annika Bouvin

    I really don't get why Views should be limited. Suggesting a third party solution is just silly. What could possibly be such a problem about letting us choose how many Views we want to display? There are scroll bars if the window itself isn't big enough. Please Zendesk, solve this ASAP! 

    1
  • Eckhard Doll

    This has been discussed many times before and I don't get it either. Fortunately, we only have to choose between some views and which to show but for other companies with more branches and different departments, this must be a real nightmare. It's annoying!

    0
  • Ashley

    Yes, as an admin, I have to change my view daily. Do not understand why we are limited

    0

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