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Matthias Hintner's Avatar

Matthias Hintner

Joined Nov 15, 2021

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Last activity Nov 17, 2022

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Latest activity by Matthias Hintner

Matthias Hintner commented,

CommentTicket management

Hi, Is it possible to display the Requestor's Email address instead of the Requestor's Name in a view?
Only possibility I can see for now is the have a custom field created with the customer's email address and then use this field within the view.

Thanks

View comment · Posted Nov 17, 2022 · Matthias Hintner

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Matthias Hintner commented,

Community comment Feedback - Ticketing system (Support)

would be good to have the ability to create pop-up alerts for agents if certain ticket fields are missing or changed to something which is not allowed, e.g. assigning a ticket to group X while it is only allowed to get assigned to group Y and Z

View comment · Posted Nov 15, 2021 · Matthias Hintner

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