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Matthias Hintner
Joined Nov 15, 2021
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Last activity Nov 17, 2022
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Latest activity by Matthias Hintner
Matthias Hintner commented,
Hi, Is it possible to display the Requestor's Email address instead of the Requestor's Name in a view?
Only possibility I can see for now is the have a custom field created with the customer's email address and then use this field within the view.
Thanks
View comment · Posted Nov 17, 2022 · Matthias Hintner
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Matthias Hintner commented,
would be good to have the ability to create pop-up alerts for agents if certain ticket fields are missing or changed to something which is not allowed, e.g. assigning a ticket to group X while it is only allowed to get assigned to group Y and Z
View comment · Posted Nov 15, 2021 · Matthias Hintner
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