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Pop- up notifications



Posted Apr 09, 2021

Would need to create a possibility, to make various actions with pop-up windows.

For example, - in ticket added more than 3 CC's, -> Pop-up warning

Sensitive information in ticket field -> Pop up warning

In short words, make it possible to create pop-up warnings in zendesk based on criteria, same as We create triggers.


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4 comments

Official

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Samir Shah

Zendesk Product Manager

Hello All,

Thanks for sharing your feedback. We don't have the ability to create pop-up alerts planned in our near-term roadmap, but I have noted this enhancement. In the meantime, we will explore this request, and if it's something we add to our roadmap, I'll post an update in this thread. Thanks!

 

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would be good to have the ability to create pop-up alerts for agents if certain ticket fields are missing or changed to something which is not allowed, e.g. assigning a ticket to group X while it is only allowed to get assigned to group Y and Z

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There is a great app on the marketplace doing exactly that: https://www.zendesk.de/marketplace/apps/support/183197/notify/

The only negative thing is you must pay an additional $2/agent/month. For this kind of app, I prefer a per instance pricing.

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how about receiving pop-up alerts in case agent refers to attachment in ticket text resp. conversation with customer and misses to add the attachment; depending on certain keywords - e.g. “atached you will find…” - alert goes off in case attachment is missing when changing the ticket status and sending the message

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