Question
When I update content multiple times in the knowledge base or community, the content shows up multiple times in the Recent activity section. Is there any way to only display the post once within this section?
Answer
No, the recent_activity helper cannot be edited. This means that if the content has been updated multiple times, the helper displays the content multiple times in the Recent activity section.
For more information, see the Help Center API.
4 Comments
Our "Recent Activity" feed is only showing the newly created articles and not the updated ones. Is there a way to list the articles that have been updated?
Hi @Patrick Proesmans,
I don't think it's possible with Zendesk components. You might need some custom code in order to so. Related articles only show the recently created articles or community posts with recent comments.
Thanks
Agreed, we would find it very useful to include articles that were recently updated in the "Recent Activity" section that displays on the home page. Any suggestions on how we could edit the code to do so?
Unfortunately, the
recent_activityhelper does not include updated articles at this time. Here's a link to the documentation that goes in to more detail about the helper:https://developer.zendesk.com/documentation/help_center/help-center-templates/advanced_helpers/#recent_activity-helper
As Trapta mentioned, you would need to implement a custom solution for this functionality.
Thanks!
Tipene
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