How do I change the color of the legacy Chat widget and Web Widget (Classic)?

Return to top

7 Comments

  • Sam Livingstone

    The syntax mentioned in the developer website of Zendesk is not right (https://developer.zendesk.com/api-reference/widget/settings/#color)

     

    This piece of code worked for me for changing the widget text colour.

    1. In Guide, click the Customize design icon ().
    2. Click the theme you want to edit to open it.
    3. Click the options menu, then select Edit Code.
    4. In the Templates section, click header.hbs to modify the code.
    5. Place the code below the first <header class="header"> line, and anywhere above the final header line.
    <script type="text/javascript">
    window.zESettings = {
    "webWidget": {
    "color": {
    "launcherText": "#ffffff"
    }
    }
    }
    </script>
    0
  • Dave Dyson
    Zendesk Community Manager

    Thanks for this feedback, Sam & Simon! I've passed this along to our developer docs team.

    0
  • Kate Ambash

    how do i change the chat widget from "support" to "chat" ?

    0
  • Sam Livingstone

    Hey Kate,

    I have put below the piece of code that can be used to change the Chat Widget's Label Text to Chat. ( You can change it to be anything you want in the code)

    This piece of code worked for me for changing the widget label text.

    1. In Guide, click the Customize design icon ().
    2. Click the theme you want to edit to open it.
    3. Click the options menu, then select Edit Code.
    4. In the Templates section, click header.hbs to modify the code.
    5. Place the code below the first <header class="header"> line, and anywhere above the final header line.
    <script type="text/javascript">
    window.zESettings = {
    "webWidget": {
    "launcher": {
    "label": {
    'en-US': 'Chat',
    fr: "Besoin d'aide?"
    }
    }
    }
    };
    </script>
    0
  • Dave Dyson
    Zendesk Community Manager

    Thanks Sam!

    0
  • Mikhail Tyuftyaev

    Hi everybody. I want to change the text color and stroke in the widget. How do I do this?

    0
  • Sabra
    Zendesk Customer Care

    Hey Mikhail Tyuftyaev!  You can change the color of the text in the Widget by adjusting the Theme text color. You may need to uncheck the "Use default color based on theme" option (dark blue arrow) in order to see the color picker for the text color (light blue arrow). It is not possible at this time to change the stroke.

    0

Please sign in to leave a comment.

Powered by Zendesk