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Workflow recipe: User and Organization Fields (Internal IT Example)



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Jennifer Rowe

Zendesk Documentation Team

Edited Jun 21, 2024


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Ben Wilcox

Zendesk Luminary

Steven, I'm kind of in awe of how you have triggers in this example that show a structure like:  
"Ticket: Priority", "Requester: Office Location".  How do you have a view like that?  My instance of Zendesk would result in the equivalent of just seeing the word Priority or Office Location.  How do you have a format like "table: field"?  Is there something I need to enable to make triggers be able to do that?

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