Workflow recipe: User and Organization Fields (Internal IT Example)

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  • Ben Wilcox
    Zendesk Luminary

    Steven, I'm kind of in awe of how you have triggers in this example that show a structure like:  
    "Ticket: Priority", "Requester: Office Location".  How do you have a view like that?  My instance of Zendesk would result in the equivalent of just seeing the word Priority or Office Location.  How do you have a format like "table: field"?  Is there something I need to enable to make triggers be able to do that?


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