How can I change the order of my ticket fields?
You can reorder ticket fields on all Support plans within Admin Center, and navigate to the Ticket Forms page. On this page, change the order that ticket fields are displayed on ticket forms, by clicking on any field and manually drag it to the desired position on the form.
The custom fields move around in the order that you have them, but they are always below the system fields. When viewing a ticket on your instance, Assignee, Brand, CC, Form, and Tags remain on top of the custom fields.
If you want to reorder the fields in the Web Widget's contact form, see Can I reorder custom ticket fields on my contact form?