How can I bulk update users?

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7 Comments

  • Ben Chapman

    When bulk updating users I need to replace ALL the current tags with a new set in my CSV file.  How do I title the column header to run the 'set tags' function that I assume would accomplish this goal?

    0
  • Dave Dyson
    Zendesk Community Manager

    Hi Ben,

    Unfortunately, the CSV Bulk Import functionality does not include the capability to remove existing tags, only to add new ones. You'll need to use the Create or Update Many Users call in the Zendesk API as mentioned in the article above instead.

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  • Christian Becker

    Hi Zendesk Team and Community, 

    is it possible to use the Create_or_Update_User API to add multiple Organizations to one User? 
    We have currently the problem, that we aren't able to import this at once. 
    Following Code is not able to add both or at least one organization to the customer. Is there any workaround so that we do not have to import this user twice? IN CSV Import Method it's possible to add multiple organizations via |.. in API it doesn't work.
    Example Code: 

    {
        "users": [
            {
                "email": "abcde@web.de",
                "name": "Test User ABCDE",
                "organization": {
                    "name": "Orga1|Orga2"
                },
                "user_fields": {
                    "organisation1": "Orga1",
                    "organisation2": "Orga2"
                },            
                "details": "",
                "notes": ""
            }
        ]
    }
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  • Eversys SA

    Hi any updates on having these bulk updates as a native Admin tool? 

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  • Sergei
    Zendesk Customer Care

    Hi Christian,

    Users endpoint will not do the job. Org memberships - will. See this page for API call syntax and some other additional info: Create Many Memberships
    Note: above API call will fail, if you will try to update a user with an org, to which he already belongs to. So in short: update users with an org, to which they do not belong yet. This endpoint is best for cases when you need to import new users and they belong to 1 or less organisations.

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  • Daniel Stanciu

    Hi,

    Will this work to create a functionality (work-space) to be able update in bulk, a number of ticket fields?...thanks

     

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  • Josh
    Zendesk Customer Care

    Hi Daniel,

    Thank you for messaging us.

    This functionality only works with users inside Zendesk. What I can recommend is using our API documentation Here.

    Currently this is what we have. Hopefully this helps!

    0

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