Question
Can I bulk update my users?
Answer
Yes. There are three ways to bulk update users within Zendesk:
Import users using the interface
Update Many Users API Call
Super Admin app
Import users using the interface
-
Generate a CSV file of your existing users. You can export an XML file from your Zendesk Support account (Professional or Enterprise plans only) and use the user data from this export to help build the CSV file.
- Edit the user field columns with your updates.
- Re-import the file into your Zendesk. Navigate to the Customers page in Support and use the Bulk user import feature.
Note: Only one unique identifier is required when existing users are updated using bulk import, such as an email or external ID.
Update Many Users API Call
- Create a script using the Create or Update Many Users call in the Zendesk API.
- Adjust the user objects you want to update.
- Run the script.
For more information, see the article: Bulk importing users.
Super Admin App
The Super Admin App can be used to update agents and end users quickly. The app can be installed into your account directly from Zendesk Marketplace. For more information on installing apps from the Zendesk Marketplace, see the article: Using the Zendesk Marketplace.