Question
How do I create a trigger based on a ticket subject?
Answer
The Subject text condition scans the ticket subject text. Use this condition to create triggers based on a ticket's subject text with the following operators:
- Contains at least one of the following words (separated by spaces)
- Contains none of the following words (separated by spaces)
- Contains the following string
- Does not contain the following string
For more information, see the article: Creating triggers for automatic ticket updates and notifications.
24 comments
Sharon Franco
I also do not have the dropdown that says "Subject Text Contains." I have Zendesk Enterprise.
Was this trigger condition removed?
0
Dane
This should be available on all account. Please check the screenshot for reference. If in case it's indeed missing, feel free to contact support directly and we'll gladly investigate it for you.
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Alyssa Allen
Hello!
I do not have the dropdown that says "Subject Text Contains," how to I get this.
Thanks!
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Ambar Rodriguez
Hi There!
Is it possible to use Subject Text>Contains at least one of the following words combined with operators, to try to do an AND search?
For example:
Subjects that contain 'apples AND bananas', or 'apples + bananas'.
Thank you!
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ZZ Graeme Carmichael
zach
Yes, the subject test is the title as you described. So you can say:
Meet all conditions
Actions
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zach.prasser
Does the condition 'Subject text' mean the subject title of the email/support-request? I'm looking to make a Trigger to add a tag that will automatically assign the ticket to a queue for a group of agents to handle, if the ticket has "Voicemail from" in the subject line of the ticket/email.
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Vijitkumar Kumaran
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Christophe
Bonjour Dave,
Merci pour votre message.
Malheureusement non. Nous n'avons jamais la possibilité d'utiliser "Texte du sujet". Est ce lié au type d'abonnement ? Nous avons la suite Growth
Cordialement,
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Dave Dyson
Salut Christophe,
Vous devriez voir "Texte de sujet" si vous faites défiler la liste plus bas. J'espère que cela pourra aider!
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Christophe
Bonjour,
J'ai cherché plusieurs fois dans la liste des conditions de déclenchement mais nous n'avons jamais eu la possibilité de sélectionner : sujet. Ce dernier est absent de la liste.
Pour quelle raison ? Je suis dans la même situation que Rodger Bradford plus haut dans les commentaires.
Une idée ?
Merci
0
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