Support

  • Stay Signed In checkbox on the login form will be removed on Nov 9, 2020. 

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Talk

Embedded Voice

  • The launch of Embedded voice in Zendesk Talk was announced Nov 5. Embedded voice enables integrators to add voice support in the form of a ‘Call’ button into their mobile experience through our new Talk SDK. 
        • Link to the official announcement and documentation HERE
        • Learn more about the Talk SDK in the Zendesk developer portal. iOS | Android

Guide + Gather

New
  • Backfilled updates to Management Permission group names derived from old User Segment names using “manager” term instead of the new “admin” term.
  • Refined and documented the HTML format of user content in community APIs.
Fixed
  • Autocomplete for Japanese characters have been fixed in the “Visible to” and “Author” fields of the Article editor.
  • Added translations to a notification that was not localised.

Web Widget

  • Changelog updated for October 2020

Answer Bot

  • Answer Bot Web Widget as an available channel for support triggers

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