Release Notes Through 2020-09-04

Zendesk Web Widget

New

• Updated the Changelog to account for August.
• New setting to hide the hint & description fields in Contact form labels via API.
• Help Center re-authenticate API to allow the user to call it directly prior to the Web Widget opening.

Fixed

• Invalid Ticket form ID in settings causes the Web Widget to not load.
• Fix to allow end users to minimise the Chat badge.

Guide + Gather

New

• Launched the Theme Marketplace
• Launched User Badges for Gather

Fixes:

• None
  
  

App Marketplace Updates

(Support) indicates the app is available for Zendesk Support.

(Chat) indicates the app is available for Zendesk Chat.

(Sell) indicates the app is available for Zendesk Sell

(Theme) indicates the theme is available for Zendesk Guide

New Apps:

• Practice Manager Timer (Support)
  • Practice Manager Timer is a software tool that will take the pain out of running your business. A total solution covering all operations from prospecting to quoting, time sheeting to invoicing and everything in between. Using the Zendesk app you can capture time while working on a ticket and those timesheet entries will be stored against a job in Practice Manager, giving you transparency over how much time is being spent on a per client basis.
• Ring4 Meeting (Support)
  • Ring4 Meetingi s a free conferencing service integrated into Zendesk to support customers with Video calls and Screen sharing. It is designed to be dead simple.  It requires no sign-up, no software install.  Ring4 Meeting supports voice, video, and screen sharing with a simple link.  It also supports scheduling or instant meetings directly from a Zendesk Support ticket so you can easily connect with your customers.
• Macros Reporting (Support)
  • Macros Reporting gives you the most comprehensive and detailed analytics on how macros are used across your Zendesk brands, groups, agents and ticket forms.  Analyze global macros usage trends to understand productivity patterns and CSAT dependencies,  track usage per macro level to keep knowledge assets up to date (i.e. deactivate outdated macros), and view individual macros usage by agents to close knowledge gaps
• Wevo (Support) (Sell)
  • Wevo is an integration platform as a service (iPaaS).  Wevo offers tools and functionalities that allow the user to build, configure and manage complex data integrations in a simple and fast way, reducing the time needed to provide integrations between different systems with Zendesk Support or Sell.  With a library containing +160 ready connectors with the main systems on the market and universal connectors that have the ability to communicate with any API, Webservice, Database and File, you will be able to integrate systems and automate processes in your organization up to 10x faster.
• Hevo (Support)
  • Hevo is a no-code data pipeline as a service.   Use Hevo to connect Zendesk Support as a source of data to your database or data warehouse in real time.  Simple configurations, extensive data transformation options, and near real-time replication of your data to the data warehouse or database of your choice. Hevo’s No Code Pipelines offer all this and much more!  Configure your Zendesk Support Source within minutes and replicate your data safely and conveniently to a destination system in near real-time using Hevo’s No Code Pipelines. 

New Themes:

• The Flatrock (Theme)
  • The Flatrock is a Zendesk theme with a standard structure. It is the perfect template for creating a unique design because it’s easily customizable, and you can change it without significant code modifications.
• Braden (Theme)
  • Braden is a Zendesk theme with a large hero unit on all pages and a sticky header with a search bar that is visible at all times. It has a playful and bright design. Article pages show only content so that nothing distracts the attention.
• Mink (Theme)
  • Mink is an ultra-modern Zendesk theme with a wave pattern and minimalist design. The homepage features a non-standard layout with custom blocks that overlap the hero unit.
• Hudson (Theme)
  • Hudson is a Zendesk theme that is perfect for a FAQ-Style Help Center because it features accordions in sections. This template is fresh, playful, and it is really fun to use.
• Lotus One (Theme)
  • Lotus One is a custom Zendesk theme that includes additional features like side navigation, prev/next buttons, a sticky header, and categories with icons on the homepage. 
• Role (Theme)
  • Role is a responsive and mobile-friendly Zendesk theme created by popular request. It helps to organize content around user roles, and can also be suitable when category types are limited in number (2-5 categories).
• Cool Wear (Theme)
  • Cool Wear has a simple customizable and intuitive user experience design.  It’s simple and professional and has easy access to support on all pages, including cool features such as notification banners, customizable sidebar, and a bunch of dynamic content. 
• Snap (Theme)
  • Snap is a superb Zendesk Guide Theme choice for your Zendesk Help Center.  Fully responsive, versatile and multipurpose, Clean Interface, and minimalist design - keeps users focused on their goal.
• Sprout (Theme)
  • Sprout has bold styling and clean formatting, Sprout is a prime Zendesk Guide Theme choice for your Zendesk Help Center.

Zendesk Support, Zendesk Chat, Zendesk Message, Zendesk Explore, Zendesk Answer Bot, Zendesk Talk, Zendesk Sunshine

New

• None

Fixed

• None