This guide describes how certain features and functionality in Zendesk Bime can assist with your obligations under privacy law.
To learn more about meeting your obligations in other Zendesk products, see Complying with Privacy and Data Protection Law in Zendesk products.
In this guide, users can be End-Users or Agents as the terms are defined in the Main Services Agreement.
Topics covered in this article:
Meeting an access obligation
Individuals from certain regions have a right of access. On request, you may have an obligation to inform an end user or agent where their personal data is being held and for what purposes.
Meeting a correction obligation
Individuals from certain regions have a right to rectification, or the right to have inaccuracies in their personal data corrected. On request, you may have an obligation to provide the individual with their personal data and fix inaccuracies or add missing information.
If you receive a request, the Bime account owner should send an email to support@bime.zendesk.com requesting to make the correction. It may take up to 90 days for the data to be corrected.
Meeting an erasure or deletion obligation
Individuals from certain regions have a right to erasure, or the right to be forgotten or deleted. On request, you may have an obligation to delete the personal data of an individual.
If you receive a request, the Bime account owner should send an email to support@bime.zendesk.com requesting to make the deletion. It may take up to 90 days for the data to be deleted.
Meeting a data portability obligation
Individuals from certain regions have a right to data portability. On request, you may have an obligation to provide an individual with their personal data or to transmit the data to another organization.
If you receive a request, the Bime account owner should send an email to support@bime.zendesk.com requesting to make the export. It may take up to 90 days for the data to be exported.
Meeting an objection obligation
Individuals from certain regions have a right of objection, or the right to object to direct marketing. You may have an obligation to stop processing personal data for direct marketing purposes when you receive an objection from an individual.
Disclaimer
This document is for informational purposes only and does not constitute legal advice. Readers should always seek legal advice before taking any action with respect to the matters discussed herein.