Admin Center
New:
- Audit log now shows updates when user profile updates are made. See the documentation for the full list of available events.
Answer Bot
New:
- [Flow Builder] Added ability to access the copy or delete the step options by right clicking on the step.
App Marketplace
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
(SunCo) indicates a new app is available for Sunshine Conversations
New:
- Agillic (Support)
- Agillic helps you deliver personalized communication to millions. Enrich your Zendesk ticket view with data from your Agillic Instance. Use it to view a Recipient's relevant data fields, trigger communications or side-effects, or view a Recipient's Agillic communication history and interaction.
-
Casper (Theme)
- Casper is a Zendesk theme that is perfect for a FAQ-Style Help Center because it features accordions in sections. This template is modern, playful, and it is really fun to use.
-
Ashley (Theme)
- Ashley is a Zendesk theme that is perfect for a FAQ-Style Help Center because it features accordions in sections. This template is modern, playful, and it is really fun to use.
-
Auto Remove CC (Support)
- Auto Remove CC automatically removes CC'ed end users from new Zendesk tickets. Automatically detect CC users and remove them from new tickets, choose custom criteria to match your own setup. The app runs in the background and does all the repetitive heavy lifting on your team's behalf.
Chat & Messaging
Fixed:
-
[Messaging] Fixed an issue where Quickly reply buttons were not showing up for CSAT collection in Facebook Messenger.
Mobile
Fixled:
- iOS Support Mobile App Version 2.15.3 - Fixed an issue with iOS 15 causing some users to be logged out intermittently.
- Android Support Mobile App Version 2.18.1 - Fixed an issue with SSO login.
Support
New:
- New boolean 'flexible' property is now available in the manifest file for Support apps to denote responsiveness - read more here.
- Redesigned Ticket Update Notification - Ticket Update Notification will now appear in a smaller prompt at the top of Ticket Properties, and can be collapsed or expanded to save space.
No Updates to:
- Talk
- Guide & Gather
- Explore
- Sell
- Sunshine Core
- Web Widget (Classic & Messaging)
- Zendesk Native SDK (Unity)
3 Comments
Hello,
The link at the end of "New boolean 'flexible' property is now available in the manifest file for Support apps to denote responsiveness" doesn't work for me.
I'm forwarded to:
https://www.zendesk.com/help-center-closed/?utm_content=zen2.zendesk.com&utm_source=helpcenter-closed&utm_medium=poweredbyzendesk
and I get:
Oops, this help center no longer exists
Best Regards!
Thanks for reporting that, Josef! I corrected the link.
Not sure why my comment was deleted.
This does not appear to be live for me, is this rolling out to account slowly?
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