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Is there a user id that is not the user email address?



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Matteo Genesio Stara

Zendesk Digital Resources Team

Edited Jan 22, 2024


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2 comments

I am using this external_id in triggers(webhook) but nothing is populating.

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi Danyal Shahid

 

It might be worth checking the 'View Details' function in the Admin Center>Apps and integrations>Webhooks.

 

 

From here you'd be able to see the 'Activity' section & see if there was any error with the Webhook. 

 

 
I would also recommend testing out your webhook to get a recent sample. 

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