Is there a user id that is not the user email address?

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  • Danyal Shahid

    I am using this external_id in triggers(webhook) but nothing is populating.

  • Dainne Lucena
    Zendesk Customer Care

    Hi Danyal Shahid


    It might be worth checking the 'View Details' function in the Admin Center>Apps and integrations>Webhooks.



    From here you'd be able to see the 'Activity' section & see if there was any error with the Webhook. 


    I would also recommend testing out your webhook to get a recent sample. 


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