What happens to calls outside of scheduled business hours?
Calls that come in outside of your scheduled business hours behave differently depending on how you have configured your Talk line:
- Calls outside of scheduled business hours are routed to your overflow number if you have enabled overflow.
- If you do not have overflow enabled but do have voicemail enabled, calls will be routed to voicemail.
- If you do not have overflow routing or voicemail enabled, the caller will hear the voicemail off greeting.
For more information on routing calls after hours, see this article: Can a Zendesk Talk IVR menu be used to route calls after hours?