What happens to calls outside of scheduled business hours?

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4 Comments

  • Bradley Lowes

    Our team received a call over the weekend and it was sent to voicemail because it is outside our business hours. This process created a missed call ticket. Can anyone advise on how to fix this error?

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  • iulian Ursu
    Zendesk Customer Care

    Thank you for bringing this to our attention. You are right to say that a voicemail ticket is not a missed call, especially if it was received during outside schedule when no agents were available. This issue is known to our development team who are working on a solution. Sadly we have no ETA at the moment but we will inform you as soon as it will be resolved. Thanks in advance for your understanding.

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  • Kristal Offutt

    iulian Ursu This is currently happening to us. Lots of missed call tickets during holidays/outside business hours. Do we have an ETA on this fix?

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  • Kristal Offutt

    Disregard ^ the three dots does nothing and does not allow me to delete, apologies.

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