Why are all of my end-users called Mobile App User in the Support SDK?
If you see a lot of end users called Mobile App User, that means that they all come from your SDK integration. This is the default name given.
Example for iOS
let identity = Identity.createAnonymous(name: "John Bob", email: "firstname.lastname@example.org")
id<ZDKObjCIdentity> userIdentity = [[ZDKObjCAnonymous alloc] initWithName:@"John Bob"
[[ZDKZendesk instance] setIdentity:userIdentity];
Example for Android
Identity identity = new AnonymousIdentity.Builder()
When attempting to update an anonymous identity, review this article to learn about the lifecycle of an anonymous identity: How anonymous identities work in the mobile SDKs.