Question
Why does the name of an end user appear without their full name after their creation in Zendesk Support?
Answer
The name of a customer may appear incomplete if the user was not created via email. When an agent adds a new user's email in the Requester field, the first part of the email is used to populate the user's name upon creation. For example, if the email is requester@example.com, the new user's name is requester.
Later, admins or agents with the appropriate permissions can update the user's profile to include the full name.
For more information, see this article: Adding end users.