Question
Why does the name of an end user appear without their full name after their creation in Zendesk Support?
Answer
The name of a customer may appear incomplete if the user was not created via email.
When the agent adds a new user's email in the Requester field, the first portion of the email is used to populate the user's name when the user is created. For example, if the email is watson@example.com, the new user's name is "watson".
Later, admins or agents with the appropriate permissions can update the user's profile to include the full name. For more information, see the article: Adding end users.
1 comment
Anne - Marketing Rebel
But what if this is happening when the customer submits a ticket and they are entering their name and email address?
0