About opt-out keywords for Zendesk Text

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  • Sharon Franco


    Is there another alternative to opting in or out of text? For instance on the end-user profile in Guide?

  • Christine
    Zendesk Engineering
    Hi Sharon,

    There is no option to opt-out in SMS from the user profile in Guide because this functionality is tied with our Zendesk Talk provider Twilio. When an end-user reply to the SMS using the keywords mentioned above it is sent to Twilio and in accordance with industry standards, they will opt-out from receiving SMS. 

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