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About opt-out keywords for Zendesk Text



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Carl McDowell

Zendesk Customer Care

Edited Mar 11, 2024


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2 comments

Hello,

Is there another alternative to opting in or out of text? For instance on the end-user profile in Guide?

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Christine

Zendesk Engineering

Hi Sharon,

There is no option to opt-out in SMS from the user profile in Guide because this functionality is tied with our Zendesk Talk provider Twilio. When an end-user reply to the SMS using the keywords mentioned above it is sent to Twilio and in accordance with industry standards, they will opt-out from receiving SMS. 

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