Can I report on side conversations?

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2 Comments

  • Cardenas, Romulo

    Hi,

    is there any way to summarize and display in Explore how many side conversations tickets were created on a single ticket?

     

    Best,

     

    Romulo

    0
  • Gab Guinto
    Zendesk Customer Care
    Hi Romulo,
     
    I'm afraid this is not possible. There are no default attributes or metrics to identify child side conversation tickets. And, there are no ticket property or data linking the child and parent tickets that can be used in Explore reports.

    If you have some time, I recommend that you start a post about this in our Product Feedback topic. Our Product team actively monitor our feedback threads, and conversations with high user engagement ultimately gets flagged by the team for roadmap planning. 
    0

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