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Release Notes Through 2021-12-10



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Megan Covens

Zendesk Product Manager

Edited Feb 07, 2022


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3 comments

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Thomas D'Hoe

Community Moderator

Hi, Thanks for sharing.

What do you mean with: 

Answer Bot: [Article Recommendations] Extending Help Center search as a fallback for the web widget channel 

Is this something happening on the backend? 

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Hi Thomas!
 
That means that in the event that no articles are returned by the Article Recommendations service, a Help Center search can be done as a fallback.

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Thomas D'Hoe

Community Moderator

That's a nice fallback indeed. Well done! 

 

@...

Is it this? 

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