Release Notes Through 2021-12-10

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3 Comments

  • Thomas D'Hoe
    Community Moderator

    Hi, Thanks for sharing.

    What do you mean with: 

    Answer Bot: [Article Recommendations] Extending Help Center search as a fallback for the web widget channel 

    Is this something happening on the backend? 

    1
  • Dave Dyson
    Zendesk Community Manager
    Hi Thomas!
     
    That means that in the event that no articles are returned by the Article Recommendations service, a Help Center search can be done as a fallback.
    1
  • Thomas D'Hoe
    Community Moderator

    That's a nice fallback indeed. Well done! 

     

    @...

    Is it this? 

    1

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