(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
(SunCo) indicates a new app is available for Sunshine Conversations
- Amazon Connect Connector by Arta (Support)
- Amazon Connect Connector by Arta makes use of Amazon Connect's contact center supports to be tightly integrated with Zendesk. Companies using Zendesk can make uses of Arta's CCP for making call's, listing callers open tickets, adding notes, creating new tickets along with the contact details.
- Lumoa Customer Insights (Support)
- Lumoa Customer Insights turns all customer feedback, reviews and conversations into actionable insights. Understand root causes of issues and take systematic steps to improve your customer satisfaction and reduce customer support costs. Automatically trigger NPS, CSAT or CES surveys and collect feedback after a ticket is resolved or other Zendesk events. See all your touch points in one view: NPS, CSAT or CES surveys, tickets, chats, calls, emails, online reviews and social media messages and more. Beyond topic modeling (NLP) & sentiment analysis, Lumoa tells you in detail how much different topics are impacting your customer satisfaction, or driving customer contacts to your support.
- Mass Redact Tickets (Support)
- Mass Redact Tickets enables administrators and agents (if allowed) secure sensivite information in tickets in bulk. Information that can be redacted includes words and attachments from tickets. Users are able to select a ticket view and select tickets to be redacted.
No Updates to:
- Admin Center
- Answer Bot
- Chat & Messaging
- Guide & Gather
- Sunshine Core
- Web Widget
- Zendesk Native SDK (Unity)
- Zendesk Mobile