What Explore reporting options are available for merged tickets?

Return to top


  • Alfred Marti

    Can an enhancement be done so that a parent child relationship is maintained and can be reported on for Merged tickets?

  • Maribel Leon

    We are questioning the report of tickets that we receive VS. the calls received. How does Zendesk Calculate ticket count?

    Also, when merging tickets, does it count those as one ticket? Or does it count them as individual tickets still?

  • Alex Zheng
    Zendesk Customer Care
    Hey Maribel,
    It is based on the unique ticket ids as every unique ticket id will count as a separate ticket. So since merged tickets have different ids these will count as separate tickets.

Please sign in to leave a comment.

Powered by Zendesk