Why can't I use drill in to see my agents' live status?

Question

On the Explore live dashboard, I don't see an option to drill into an agent status metric as described in the article Seeing live agent status and activities. Why not?

Answer

Currently, you can't drill into a live agent status metric if there are more than 500 agents in that status. Use dashboard filters to lower the number of agents that a live metric reflects. When you do, you'll be able to drill into the metric.

This limitation will be removed later this year.