Release Notes Through 2022-03-18

Admin Center

New

• Audit log now has events related to the following changes in an account:
  • When two users are merged through the UI
  • Adding and removing Billing admins
  • Brand management
  • More security settings

Web Widget (Classic & Messaging)

Fixed

• [Messaging] Add file upload error message for unsupported file types within end user file & image uploads

Zendesk Talk

Fixes/Updates

• Digital Line group availability check -  Made an update to the digital line routing configuration. Previously it was only checking the availability of agents in the primary group set against the line even if there was more than one group applied to the line. Now, it will check the primary group first and if no agents are available in that group it will continue to check availability in any other group(s) assigned to the line. 

App Marketplace updates

(Support) indicates the app is available for Zendesk Support.

(Chat) indicates the app is available for Zendesk Chat.

(Sell) indicates the app is available for Zendesk Sell

(Theme) indicates the theme is available for Zendesk Guide

(SunCo) indicates a new app is available for Sunshine Conversations

New:

• Consumidor.gov by Mediao Online (Support)
  • Consumidor.gov by Mediao Online helps you connect your requests handled from Consumidor.gov in Zendesk Support.  Reply, interact, decline, list to dos and more to issues from Consumidor.gov while on Zendesk Support tickets.  
• Reclame Aqui by Mediao Online (Support)
  • Reclame Aqui by Media Online helps you connect your Reclame Aqui account to Zendesk Support.  Reply to, request help, leave ratings, and list actions that you need help on directly from Zendesk Support tickets.
• Delta (Theme)
  • Delta is a Zendesk theme for easy reading, and it works excellent with documentation. It's perfect for tutorials or step-by-step articles and guides.
• Rome (Theme)
  • Rome is a clean and highly customizable theme. Highlight key information on the homepage and style the theme to match your brand without editing the code.
• Jakarta (Theme)
  • Jakarta features tabs inside the hero unit showing the search bar, custom blocks, and video blocks. As with our other themes, this theme comes loaded with all great features allowing customization without coding.
• Ogoth (Theme)
  • Ogoth is a fully responsive Zendesk Guide Help Center Theme. It can be used by all kind of organizations -- Technology, Education, Tour & Travels, Food, Startups, IT, Medical, Construction, Builder, Marketing, Startup, Fashion, Government, NGO, Not-For-Profit - Companies, Business or Organizations.
• Kabray (Theme)
  • Kabray is a fully responsive Zendesk Guide Help Center Theme. It can be used by all kind of organizations -- Technology, Education, Tour & Travels, Food, Startups, IT, Medical, Construction, Builder, Marketing, Startup, Fashion, Government, NGO, Not-For-Profit - Companies, Business or Organizations.