Zendesk SDK Version 2.2.3
- An improved design of carousels for a more modern structured look. (iOS)
- An error message for when there is an issue loading or creating a conversation. (iOS)
- A divider in the UI to separate new messages when the user re-enters the conversation screen.
- Typed text is now persisted in a conversation screen. (Android)
- Improved connection strategy that sometimes prevented messages from showing in the conversation.
- Improved error handling of iOS photo permissions on iOS 13 and 14, where the share card's Save Image button could cause a crash. (iOS)
Zendesk Chat & Messaging
A new Chat API endpoint to bulk delete chats. You can find the API documentation here.
App Marketplace updates
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
(SunCo) indicates a new app is available for Sunshine Conversations
- Ultimate CS Automation Explorer (Support) (Chat)
- Ultimate CS Automation Explorer help you estimate your automation potential and discover the impact that AI could have on your customer support. Connect the CS Automation Explorer to your Zendesk CRM to receive a customized report that will help you understand your individual contact reasons, their potential for automation, and how well the automation will perform once you go live.
- Simple Whatsapp Sender (Support)
- Simple Whatsapp Sender is an app for Zendesk created by Be-Simple that allows agents to search for customers and send them a Whatsapp message, starting from a series of preset templates.
- Microsoft Teams for Support (Support)
- Microsoft Teams for Support helps resolve tickets faster, simplifies employee workflows and boosts team performance. With this integration, view, create or update Zendesk tickets directly from within Microsoft Teams- Collect details like issue description, internal notes, or attachment before agent handoff. Get real-time notifications on tickets based on status, priority, type, or updates within any Teams channel or DM.
- Message Board (Support) (Sell)
- Message Board is an integration for Zendesk Support and Sell. It lets team leads and admins notify users of significant events related to deals, leads, or support tickets. The Message Board integration allows you to send notifications to your users in case of, for instance, important deals, new procedures, or price changes. Integrated into your users dashboard, it ensures they never miss a message. Message Board even gives you the ability to check which team members read the message.
- Admin Center (Support)
- Admin Center shows Admin Center within Zendesk Support in the same browser tab for quick access to Admin Center from the nav bar.