Zendesk Explore
Updates:
Changed dataset name: Ticket updates is now Updates history
To help users understand what's inside each dataset, we changed the name of Ticket updates to Updates history. We also added more detail to some dataset descriptions.
Web Widget (Classic & Messaging)
Fixed
- [Classic] ‘Our Operating Hours’ link in the Pre-Chat form in Web Widget (Classic) is vertically truncated and does not display correctly
- [Messaging] Unread indicator should reflect the number of unread messages since the messenger was last opened
- [Messaging] Paginated messages are not being fetched correctly
Zendesk Answer Bot
Fixed
- [Flow Builder] Fixed an issue with broken image link in Preview where no brand image is uploaded
App Marketplace updates
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
(SunCo) indicates a new app is available for Sunshine Conversations
New:
- Wilson (Theme)
- Wilson is a mobile-friendly Zendesk theme with a non-standard layout. It lets you organize help center elements as you wish and keep navigation super easy.
- Watson (Theme)
- Watson is a mobile-friendly Zendesk theme with a non-standard layout. It lets you organize help center elements as you wish and keep navigation super easy.
- Affinity (Theme)
- Affinity is a fully responsive multipurpose Zendesk Help Center (Guide) theme. The theme is a perfect balance between style and performance. All the elements of the help center are arranged in a way that keeps navigation super easy. The theme has an attractive image on the background and a floating search box at the center of it which gives the theme a classic touch. It has a stunning full-screen layout with beautiful blocks and interactive design elements.
- Exact Online (Support) (paid)
- Exact Online by Premium Plus seamlessly integrates Exact Online with Zendesk Support. It allows you to show contact information and invoices from Exact Online next to your Support tickets in Zendesk. With Exact Online for Support, you now have direct access to contact information, company info, and an overview of outstanding and paid invoices.
- Lodago (Support) (Sell)
- Lodago for Support and Sell are super-efficient and easy appointment bookings to generate more sales. Optimize your appointment booking by email and online to gain time, energy and money. Lodago makes appointment scheduling as easy as possible so that you can boost your productivity and sales. Your prospect opens your email and can choose a time slot directly inside the email, without leaving their inbox. It also gives you booking links that you can insert for example on your website, in your email signature and in your automated emails sent from the automation platform.
- WeKall (Support)
- WeKall incorporates PBX and Contact Centre features all in one easily to scale-up platform. They have developed features which allow better voice quality, data capturing and everything to improve the service level of our clients with their customers. Manage calls directly from the Zendesk screen, we improve your user experience, speeding up the process of managing (dialing, answering and ending) calls. Automatically creates tickets in your Zendesk account for existing and non existing contacts every time a call is received. Manage (listen, play and stop) calls recordings directly on your Application section and more with this contact centre integration.
Zendesk Guide and Gather
Fixes/Updates:
-
It is possible now to update articles that are enabled to use Content Blocks via Help Center API
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