Can I automatically CC all users in an organization?

Question

Can I configure a business rule to automatically CC all end users within an organization on a ticket submitted by a member of that organization?

Answer

It is not possible to configure a trigger or automation to automatically CC end users. However, users in a shared organization can follow the tickets submitted by other members of their organization.

For more information on configuring this feature, see the resources below:

• Setting up a shared organization for end users
• Help Center subscribe helper