Does shutting down my computer set my Talk status to offline?

Question

I shut down my computer after my shift but I still got missed calls when I opened Zendesk the next day. Does shutting down the computer automatically set the Talk status to offline?

Answer

No. Shutting down your computer will not automatically set your status in Talk to offline. You need to set your status manually. This also applies to the unified agent status in omnichannel routing.

For more information, see this article: Best practices for Zendesk Talk.