Does Zendesk automatically translate the offline greeting message in the Chat widget?

Question

I want to support multiple languages and translate the offline message for live Chat within the Web Widget (Classic). Is this message text translated automatically into other languages?

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Answer

There is no automatic translation for the offline form message. The English version of this message is used for the offline message by default. You can localize this text with custom code using the API as noted in the developer documentation for the offline form in Chat.

For more information about changing the language in your widget, see the article: How do I change or set the language in the widget on my website?