How do I send myself a test ticket to make sure my email setup is working?
Answer
To verify your email setup, first check that the email connection is correctly set up.
Next, send an email from a non-Zendesk email account to your Zendesk support address. After sending the email, check that a new ticket has been created in your Zendesk account.
How to send a test ticket and confirm receipt
1. Send a test ticket
Follow these steps to send a test ticket to your support email address:
Leave Zendesk and open your external email account
Compose a new email addressed to the support email you want to test
Add a brief subject and message body, then send the email
2. Confirm the ticket was created
Check your Views to see if the test email has been converted into a ticket.
If you don't see the ticket in your views, try searching for the email address you sent the test message from or investigate the conditions set for the view. You may also need to verify the ownership of your email address using a verification method.
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How do I test my email setup? How do I send myself a test ticket? How do I make sure my email connection works? How do I verify my support email address setup?
To verify your email setup, first check that the email connection is correctly set up. Next, send an email from a non-Zendesk email account or external email account to your Zendesk support address or subdomain. After you send the email, check that your ticketing system or help desk creates a new ticket in your Zendesk account.
How do I send a test ticket and confirm receipt? How do I send a test email to my support address? What are the steps to send a test ticket?
Leave Zendesk and open your external email account or customer email account.
Compose a new email addressed to the support email or subdomain you want to test.
Add a brief subject and message body, then send the email.
How do I confirm the ticket was created? Where do I see if my test email converted into a ticket? How do I find my test ticket in Zendesk?
Check your Views or dashboard to see if the ticketing system converts the test email into a ticket.
What do I do if I do not see the test ticket in my views? How do I troubleshoot a missing test ticket? Why is my test email not showing up in my views?
If you do not see the ticket in your Views, try searching for the email address you sent the test message from or investigate the conditions set for the View. You may also need to verify the ownership of your email address using a verification method.