Question
How do I send myself a test ticket to make sure my email setup is working? How can I test my email configuration?
Answer
Send an email from a non-Zendesk email account to your Zendesk account. After you send the email, verify that a new ticket is created.
1. Send a test ticket
If you use a mail app on your device, this article can draft a test email for you. Select your subdomain to send a test email to the default email address that Zendesk created for you. Your default email address is support@YOURSUBDOMAIN.zendesk.com.
Alternatively, follow these steps to send a test ticket to any support address:
- Navigate away from Zendesk and open your email account.
- Draft an email to the email address you are testing.
- Include a brief email subject and body in the draft and send the email.
2. Confirm the ticket was sent
Check your Views to make sure you see the test email created in your account as a ticket.
If you don't see the ticket in your views, try searching for the email address you sent the test message from or investigate the conditions set for the view.
For more information, see the article: Lesson 1: From support requests to tickets.
2 Comments
I have spent 20 minutes trying to find ANYWHERE in Zendesk where I can launch a support ticket.
Zendesk is suddenly not pulling any mail from Gsuite at all. Have tested personal accounts and everything sits in Gsuite, not pulling into Zendesk. We have made no change to DNS or triggers in months. Can not see any issues with Zendesk status for our pod.
Urgently need some assistance please.
To test your email channel, you can create a test by sending a test email using your personal email address to your Zendesk Support address. You can find your Zendesk support address in the Admin Center > Channels > Email settings page.
If you have already done this and tickets are still not created in Zendesk as expected, please check your Suspended tickets view. If you continue to experience issues, I highly suggest that you raise a ticket with us directly from your Support account. See Contacting Zendesk Customer Support and we'll be glad to assist you from there.
Thank you!
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