Zendesk Unity SDK 2.0.0
- The early access program release of the Zendesk SDK for Unity with messaging capabilities. For more information check this community post.
Zendesk Answer Bot
- [Flow Builder] Improved bot building experience
The bot building experience has been revamped, making it simpler to build smarter bots. With this improved experience, you’ll be able to:
For more information on these changes, please refer to the help centre article
- Easily manage complex bots by creating separate flows that address individual customer problems
- Train your bot to match customer questions to the right answer
- Have more control over your greeting message by quickly making changes or highlighting seasonal topics
Web Widget (Classic & Messaging)
- [Messaging] Responses tab now available for Android & iOS SDK channels within messaging
App Marketplace updates
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
(SunCo) indicates a new app is available for Sunshine Conversations
- TriggerDoctor (Support)
- TriggerDoctor helps you easily identify broken triggers and see what exactly is wrong with them. This app helps you identify missing users, forms, brands, groups referenced in the triggers, by adding the “ERR” keyword followed by the name of the missing entry. Once the issue is identified, you can click the trigger link in the “url” column to navigate directly to the trigger editor and fix the problem inside the Zendesk admin interface.
- Code Monkey (Theme)
- Code Monkey is a fun theme to collect all technical information: from code documentation to technical guides, or API or complex app information. Unlike any other Zendesk themes, the Code Monkey theme offers specific features for code display and documentation. Zero coding, zero charge, maximum impact.
- Washington (Theme)
- Washington features sidebar navigation and a clean layout on the homepage highlighting key information as custom blocks that can be linked to any URLs. You can design, build, and launch your Help Center without coding.
- Dynanet Theme (Theme)
- Dynanet Theme is an ultra-modern & fully responsive Zendesk® Guide Help Center Theme (templates). It is highly adaptable & supports all Zendesk functions.
- Systran Translation (Chat) (Support)
- Systran Translation for Chat and Systran Translation for Support help you add AI-based neural machine translation to your Zendesk Support/Chat accounts. Enable your agents to communicate instantly in multiple languages, with no changes to their workflow. Systran Translation allows your team to instantly read incoming messages from customers around the world in both Zendesk Support or Chat.