App Marketplace updates
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
(SunCo) indicates a new app is available for Sunshine Conversations
New:
- Salesforce Connector from eOne Solutions (Support)
- Salesforce Connector from eOne Solutions allows Account, Contact, Opportunity, Quote, Order and Task data from Salesforce to be displayed when viewing a ticket within Zendesk. It also includes a ticket grid that can be deployed in Salesforce that allows users to view and update tickets from the Salesforce system. Both views can be customized to display additional data, including custom fields. Actions from Salesforce include things like add ticket, add comment, change priority, change status, delete ticket, open ticket in Zendesk, and set ticket as spam.
- VTEX by BCR.CX (Support)
- VTEX by BCR.CX is designed to make it easier for you to view your all customer's order information within the Zendesk platform. Find your customer's orders from the Zendesk Support ticket sidebar, create tickets based on customer's orders in VTEX, or filter by unfactored customer orders.
- Holidayz (Support)
- Holidayz lets Zendesk Admins bulk import holidays to their schedule(s) with the click of a button! Choose your country; choose your year (up to 2 years In advance from today's date); Choose your schedule(s) and submit.
- Zalo by VIHAT (Support)
- Zalo by VIHAT supports sending and managing Zalo messages in the form of Zendesk Support tickets. ESMS provides a multi-channel solution that helps businesses to send multi-channel interactive messaging with customers via Zalo -> Viber -> SMS, ensuring almost 99.9% interaction with customers.
Zendesk Answer Bot
New
-
- [Flow Builder]
- Make API call improvements
- Added a new retry button when API call fails
- Added ability to copy and paste JSON responses
- Added ability to search for values in the JSON response
- Improved interface usability by diving each section with accordions
- Increased the limit to dropdown fields to 100.
- Make API call improvements
- [Flow Builder]
No Updates
- Zendesk Support
- Guide
- Talk
- Chat
- Explore
- Mobile
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