Chat and Messaging
Intermittent occurrence of messaging tickets in the open/pending/on-hold/solved states not reopening when a visitor next chats
- Comments from Sunshine Conversations Message Wrapper being attributed to business author instead of agent. This also fixes the issue of First Response Time for messaging not taking these comments as the first response
Web Widget (Classic & Messaging)
- [Messaging] Breadcrumbs in Admin Center modules not working
- [Messaging] Add field validation for iOS notification certificate file field
- [Messaging] Handle anonymous and authenticated conversations on page refresh when widget is open and closed
- [Messaging] Escape should close the widget when channel linking page is active
- [Messaging] Web Widget overlaps content while zoomed in
- Teamleader (Support, Sell, paid)
- Teamleader for Support and Sell allows agents to see data from Teamleader next to their Sell or Support deals or tickets. The Teamleader app unites all your business and customer data by displaying crucial information from Teamleader in your Zendesk sidebar. This offers you a single and real-time view of your customer and allows you to solve tickets faster. All adding up to a better customer experience. Whether customers are chatting, calling, or emailing, the Teamleader app assists your sales and support reps by giving them the correct information at the right time.
- Ometria (Support)
- Ometria is a customer data and marketing platform that helps retailers increase CRM revenue. Ometria combines the data unification and customer insight of a CDP with a cross-channel marketing orchestration platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Give your support team enhanced context of each customer's experience with Ometria data displayed alongside live support tickets.
- Zero Friction (Support)
- Zero Friction transforms the way collective heat and cooling suppliers engage with their end customers and support the meter to cash processes by providing an innovative SAAS Cloud Platform. The Zero Friction App for Zendesk uses the Zero Friction CRM integration framework and APIs to offer things like an integrated customer database, a 360 Degree view of the customer within Zendesk, and contextual Integration of both cloud platforms.
- GetFeedback (Support)
GetFeedback by Momentive is a customer feedback and experience platform purpose-built for customer support, success, and experience teams. Organizations can start quickly and easily with templatized surveys based on CX best practices, that are sent after support, or other customer touch-points. Quickly take action to drive better agent engagement and customer experience across the entire journey. Capture feedback immediately across multiple channels, including digital experiences. Increase loyalty, drive customer retention and improve the overall experience with our closed-loop feedback collection and escalation workflows. Combine customer feedback and Zendesk data to uncover actionable customer, product, and agent insights that help organizations provide exceptional experiences everywhere.
No updates this week
- Guide and Gather
- Sunshine Conversations
- Zendesk Mobile