How do my customers see their tickets if they're in multiple organizations?

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  • Max

    Hello, by default in my instance, for an end user, Zendesk sets the access as "can consult and modify their tickets only".

    Is it possible when import of the users to specify that this specific user can see all the tickets of his organization ? Or are we gonna have to do it manually for the people concerned ?

    Thank you

  • Zsa Trias
    Zendesk Customer Care

    Hello SEIF,

    When you bulk upload users, you can include the restriction which sets the team member's or end user's privileges, the tickets they have access to. More details about Bulk importing users here.


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