Litigation 2025 H2
ABOUT OUR TRANSPARENCY REPORT
Like other tech companies, Zendesk receives governmental requests (subpoenas, court orders, search warrants) from U.S. and global law enforcement seeking customer information, which Zendesk must legally comply with when valid.
Zendesk publishes this Transparency Report to uphold our commitment to customer trust. We publicly share information about the government requests we receive and respond to between July 1, 2025 to December 31, 2025. Zendesk aims to provide updated reports approximately every six months for the prior six-month period.
For more information regarding Zendesk’s approach to responding to requests for information from law enforcement and other government agencies, please see our Government Data Request Policy here.
Summary of Legal Requests in 2025
Requests from United States Law Enforcement and Government Entities
| Type of Request | Number of Requests | Content Data Disclosed | Non-Content Data Disclosed |
| Subpoena | 4 | 0 | 4 |
| Court Order | 0 | 0 | 0 |
| Search Warrant | 2 | 2 | 0 |
| Emergency Requests | 0 | 0 | 0 |
Requests from Non-U.S. Law Enforcement and Government Entities
Although Zendesk is located in the United States, we have a global presence. When we receive requests from non-U.S. governments, we work with U.S. and non-U.S. counsel to determine the validity of the request and our obligation to respond under United States and other applicable laws.
| Type of Request | Number of Requests | Number of Data Disclosures |
| Informal Requests | 3 | 0 |
| Non-U.S. Governmental Requests Pursuant to an MLAT | 0 | 0 |
Definitions
- Content Data: Includes the contents of End-Users’ communications with an Account such as the contents of Zendesk Support Tickets and Zendesk Chats. Content data is generally considered Service Data as defined in Zendesk's Customer Agreement.
- Non-Content Data: All data that is not Content Data. It can include Account Information as defined in Zendesk’s Privacy Notice (such as Account Owner name and contact information, Account billing information, length of Service, types of Services utilized, and account login information). This type of information is also called “Basic Subscriber Information” and must be produced in response to a valid government subpoena. Additionally, in response to a court order, Zendesk may also have to produce Non-Content metadata related to End-Users’ communications with an Account.
- Subpoena: A compulsory legal demand for the production of documents.
- Court Order: An order issued by a judge upon a finding that there are reasonable grounds to believe that the information sought is relevant and material to an ongoing criminal investigation.
- Search Warrant: An order issued by a court at the formal request of law enforcement and upon a finding of probable cause. A search warrant is required to obtain Content Data.
- MLAT: Stands for “mutual legal assistance treaty.” Zendesk requires that non-U.S. government entities use appropriate international legal process to obtain data processed by Zendesk on behalf of a customer.
- National Security Letters: A national security letter issued under 18 U.S.C. § 2709.
- FISA Orders: An order or request issued under the Foreign Intelligence Surveillance Act (50 U.S.C. § 1801, et seq.) for user information issued in the U.S.
HISTORIC VERSIONS
July 1, 2024 through December 31, 2024
January 1, 2024 through June 30, 2024
July 1, 2023 through December 31, 2023
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July 1, 2021 through December 31, 2021
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